Melissa Coe
Carl Barron: “I reckon Telstra should change their name to f**king Telstra cause every time you mention Telstra to someone they say “Ah, f**king Telstra”… Imagine if they did change their name. Call up and they say ‘Hello it’s F***ing Telstra. How can we p*** you off today? Ah, just do what you do every bloody day!”
There are two things that are absolutely guaranteed in life – death, and “f**king Telstra.”
My long suffering fiancé James and I, along with our four kids, moved into a newly built house in September 2015. If anyone has built a house, you would know it’s riddled with stress and lots of things go wrong. Particularly when all your doors don’t work, and the front door is installed upside down. Needless to say, our first month saw us with lots of red and frowny faces.
As any Deaf person knows, the telephone is always a…problem. Well, it shouldn’t be so much a problem now, thanks to text messaging, emails, smartphones, the SMS relay service, and the National Relay Service app. Life can be pretty cruisy once we have access to all of this.
However, our comedy of errors house – no surprises – does not have access to any telephone cables. Our house was built on a newly subdivided block and there were no cables run underneath. So when I rang Telstra to move my WiFi service from my old house to my new house, they told me there would be *ahem* delays.
In September, they sent me a letter to my new house, but it was addressed to my mum**. I’m 33 years old. I’m pretty sure mum was celebrating her freedom from wiping my bottom and dealing with my ‘stuff’ many years ago.
Anyway, this letter advised me that due to the delays, they were going to provide me with an emergency landline because they couldn’t get services to my house any time soon. So I rang them up and explained that an emergency phone line would not be any use because James and I are Deaf. What we need is data. I was told at the time the delay was only a month or so away. The Telstra guy I spoke to – Ricky – asked if I was interested in buying a WiFi dongle for $100, and I was to give them the receipt so the could reimburse me, and use that instead for the time being.
Me: If it’s only a month or so away, why can’t you just put $100 extra credit on my bills to cover the excess data charges to save me from buying equipment I don’t need.
Ricky: Ok, I’ll put $100 per month on your bill to cover both your and James’ excess data charges instead.
Me: Per month? $100 per month?
Ricky: Yep, $50 for each of your phones to cover the excess data charges… the changes are about a month away anyway.
Me: Ok, no worries, and please remove the landline and WiFi charges you are charging me now, because there are no services.
Ricky: Yep, I’ll do that today and you will see it tomorrow on your bill.
That was in September 2015. It is now February 2016, and nothing has happened.
From then onwards, Telstra started calling my phone. When I had time, I would go to work and return the call on my computer. I explained that I am Deaf, James is also Deaf and we couldn’t answer the phone.
Telstra: Ohh ok, I’m making a note on your account now. We were calling to let you know the works have been delayed another month, and we noticed you haven’t paid your bill.
Me: Yes, ok, I spoke to Ricky, and he said he would update my bill and then I will pay it. You are charging me for a landline I don’t have, WiFi I don’t have and you haven’t put the credit onto my bill yet.
Telstra: Ohh ok, I’ll get Ricky to call you back to discuss.
Me: You can’t call me remember?
Telstra: Ohh that’s right, I’ll leave a note for him. If you want, you can call him direct, heres his number XXXX-XXXX.
So I called Ricky on his direct line, and the answering machine message said “Hi this is Ricky, I’m not able to come to the phone now, please leave your name and number and I’ll call you back” so I left a message with instructions to text me. Nothing ever happened. The phone kept ringing every night.
Sick of my phone ringing, my 9 year old boy Alex said to me “Mum, can I just answer the phone? Just let me answer it and tell them you are deaf.” So I gave in – just to see what would happen. Alex was awesome. He said very politely:
“Excuse me, but my mum can’t come to the phone because she can’t hear on the phone. She is deaf, you will need to email or text her… no… no but she can’t hear… yes she’s here… no but she can’t come to the phone, she’s Deaf. You need text message or email her… Ok bye”
Alex told me that they said they would email or text me now. Of course, no text or no email.
I repeated the above process – no joke – every single month until I finally had enough and made a complaint to the Telecommunications Ombudsman. I filled in the online complaint form and was sent a letter saying:
“Your complaint has been placed in a queue, a case manager will be assigned when one becomes available. In the meantime, please continue to try to resolve this with your service provider”
Despite countless emails and calls to both the TIO and Telstra, nothing happened.
Finally in January 2016, I lost it. I went on a massive rant on Telstras Facebook, peppered with a lot of shouty words such as
HOW MANY TIMES DO I HAVE TO TELL YOU … WE… ARE.. DEAF!!!
No less than four different Telstra reps monitoring the Facebook page apologised profusely and said they would get it followed up. I got an email from a complaints case manager saying:
“I apologize about this… I wasn’t made aware you are Deaf”
Umm.. what??!
Even Alex got frustrated. After getting this email, we received four more phone calls, and on the last call, Alex, bless his gorgeous heart, picked up the phone and said:
Alex: Now, listen here you drongo! My mum is deaf! How many times do I have to tell you! This is the second time you have called tonight, and I told you before that my mum is deaf, text her!!
Telstra guy: No it’s not. It’s the first time you have told me.
Alex: It’s not!! We are telling you all the time!!
Telstra guy: Can you please put your mum on the phone.
Alex: *hangs up the phone* Geez Mum, there’s no point! They aren’t listening!
Me: *crying laughing* Alex, what exactly is a drongo??
Poor boy. Already getting a large life lesson out of Telstra.
Meanwhile, while I was dealing with this, James was getting madder and madder. Anyone who knows James, knows that he is the type to storm into a shop and do a “Kerry Packer” reenactment. He had been telling me from day one to “Go. Into. The. STORE!” with gritted teeth. So I gave in and did that, and went to the Telstra store at Chirnside Park.
I sat there for 1.5 hours. I explained the story to four different people. I became so tired; they had strong accents, it’s a noisy store, it was a real struggle to understand them and I could feel a migraine coming on. They rang the ombudsman because they were stumped at what to do. They basically sent one person out to tell me:
Telstra: We are going to photocopy everything and investigate and let you know the outcome.
Me: How long will this take?
Telstra: Ahh, about two weeks. Then we will call you back to let you know the outcome.
Me: You realize you need to text me?
Telstra: Oh. That’s right. Just write your number here.
I left the store feeling dejected. I have never felt so crap about being Deaf in my whole life. It never bothered me before then – at all – however, a simple tiny thing about a stupid phone/internet contract just became all too hard.
Over the weekend I saw my family. My stepdad is the king of the “…f**king Telstra…” thing, he hates them and had had so many issues with them (and no he’s not Deaf either!). I talked about it with him and immediately snapped out of my self-pity and said to myself “No.. f**k this. I’m not in the wrong, they are. It’s not too hard, I could fix this myself if given half the chance. It’s not my fault.”
So. No I haven’t resolved it yet. My next step is to take my complaint to the office of the CEO of Telstra. If I haven’t heard back from them in a reasonable timeframe, and if they don’t do anything about it, then I’m going to abandon my contract and wait for them to take me to court. It’s a risk, yes, but I’ve exhausted every option known and there’s no avenue I haven’t explored yet. I have more than enough proof that I have tried everything and to no avail. It if takes little old me to make a risky change, then so be it!
** Note: Over half of the letters and emails I have received to date has been addressed to my mum, despite many many requests to change it. I found out later, apparently because I listed my mum as a person that can call and get information on my behalf, she now has full authority over my account, and I’m just a leasee of it!
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Today’s the third day of Lockdown 6.0 and I’m still processing how I feel about this. I haven’t written in a while, and I thought it was high time I got back into blogging and doing what I love, writing. There’s nothing more cathartic than writing.
Given we only exited Lockdown 5.0 just over a week ago, it feels as if we haven’t been given an opportunity to fully enjoy life post-lockdown before being ushered back into lockdown. How do we process our feelings and thoughts post-lockdown? We’ve barely had the time to process the last lockdown and its impact on us as individuals.
When the announcement came on Thursday morning stating that Victoria would be going back into lockdown as of 8PM, I felt numb. I didn’t have any words to describe how I felt at the time. I thought I was okay about it, but if I have to be brutally honest, I’m not okay about it. Like everyone else, I barely had two days to get used to life post-lockdown after Lockdown 5.0 was lifted. Did I get used to post-lockdown life this time around? Probably not.
Lockdown 6.0 is due to be lifted on Thursday night, but I’m not holding my breath. Delta, a variant of COVID-19, is a sneaky fucker. The transmission rate is higher compared to other COVID-19 variants. If the Victorian Government sees the need to extend this lockdown to get the pandemic under control, then so be it. NSW is seeing case numbers in the high 200s every day, and there’s no way Victoria wants to repeat what we went through last year.
The real question remains: how do I feel about this?
Defeated. It feels like this virus is determined to keep us at home, apart from our loved ones. I’ve been living on my own for 6 months and whilst I love it, I miss being around people. Fuck, I miss hugs. Human touch. Connection.
Speaking of connection, I miss being with my fellow Deaf people. I miss getting my Deaf fix. Catching up with friends on FaceTime or Zoom is wonderful, but it doesn’t replace the feeling of being able to sign with your Deaf peers in person.
Being able to see your language in its wondrous 3D form, like it’s supposed to be.
That feeling you get when you laugh merrily with your friends. Laughing so much until you cry.
Being present with your Deaf self whilst being with others.
I’ve seen many older Deaf people reminiscence on the golden days of Deaf Clubs, and how they wish for Deaf Clubs once again. Having been through five (soon to be six because this one isn’t done) lockdowns, I can empathise with them on the loss of Deaf Clubs. Opportunities for us to get our Deaf fix are now rare.
It’s funny how you don’t realise you miss something until it’s gone…and you realise you’ve taken it for granted.
I wanted to be able to celebrate my birthday(s) with my loved ones, but I hesitated on making plans because of the uncertainty. I do still want to be able to let my hair down and hit the town at some point, to celebrate me with my loved ones.
Goddamn it, I fucking miss being with people.
As a Deaf person and professional, I also miss face-to-face appointments with Auslan interpreters. For more than 18 months, like many Deaf people who use Auslan interpreters, I’ve utilised video remote interpreting for personal or professional appointments. Whilst VRI is fantastic and has grown so much the last two years ago, I miss being able to engage with my interpreters in person. The opportunity to debrief and/or chat with the interpreter(s) afterwards is rare as hen’s teeth nowadays. These 10 minutes you get to connect with your interpreters – oh how that feels rather sentimental.
Zoom closes. Interpreter moves onto their next job. I (or other Deaf person) move onto the next task or meeting.
I do love being able to stay in touch with family and friends through social media, text messaging and video calls. It does get tiring at times – so I need to keep reminding myself that other people are doing their best to stay in touch too.
It’s also hard to stay motivated during this time, too. I’ve had to put my platform – I Sign. I Wander., and Deaf Stories on hiatus – simply because I don’t have the motivation. I also have a few personal projects planned, but I haven’t been able to find the motivation to get started.
I’ve been trying to stay kind to myself, but when things become repetitive, it gets to the point where I say “fuck this, I’m just doing the bare minimum“.
I shower, I feed myself, I go to work (at home), and I make sure I am warm and healthy. I have things I can do around the house. I have books. I have Netflix.
Until this outbreak eases, there’s not much I can do but to keep doing what I’ve been doing and to remain connected with my loved ones in ways that works the best for us.
So, to say… I still don’t know how I feel. I’m getting there though. Maybe next time I write, I’ll have a better idea. But until then, I’ll continue processing this.
See you on the flipside,
S xx
Deaf Stories was originally established with a vision of deaf people sharing their experiences as business owners. With Janelle Whalan as my filming assistant, we interviewed four deaf people – Neil Wood, Bobbie Blackson, and Ivan Callaghan & Nicole Cooke about their businesses. The first round of Deaf Stories was funded by Deaf Services’ Life Enrichment Grant which helped us to cover expenses such as travel, software, equipment and other costs associated with Deaf Stories.
After filming, editing and releasing each interview, the engagement from the deaf community I envisioned wasn’t happening. Something was missing.
I saw there was a dire need for deaf people to share their stories on a public platform. With deaf clubs disappearing from our very own eyes, where were opportunities for deaf people to share their stories in a casual and relaxing environment?
One of my favourite memories from my childhood was when deaf children from various schools across Southeast Queensland would get together for a day to celebrate Deafness Awareness Week at New Farm Park in Brisbane. Every year I wound find myself sitting with my fellow deaf peers watching Julie Lyons tell stories through Auslan and visual vernacular. The feeling of being captivated and being taken into another world through a deaf person’s storytelling skills – that was something I carried with me for so many years. I still carry this feeling with me today.
Deaf people are notorious for being excellent storytellers. This is because storytelling is a fundamental part of the deaf community. Ledwith (2011) stated that stories act as social-cultural glue, which means they define societies, cultures, and communities. Like sign language, storytelling acts as glue to bring the deaf community together.
For the second round of Deaf Stories, I was planning on reframing it to include stories from various deaf people around the country. My original plans were thrown out of the window when Australia was hit by the COVID-19 pandemic. With travel restrictions in place, this meant I was now unable to travel around the country collecting stories from deaf and hard of hearing Australians.
The first couple of weeks in lockdown, I watched numerous creators change their plans and projects. I also saw a number of friends in the arts make changes to their projects. Everything had to be moved online. That gave me the idea: why not make Deaf Stories an online platform for the deaf community watch interviews happen in real time? Give the deaf community a sense of belonging, similar to being at a deaf club. Hence the decision to reframe it as Deaf Stories LIVE.
The first Deaf Stories LIVE interview with Andrew Wiltshire was a huge success. I saw the engagement I had longed to achieve. I saw deaf, hard of hearing and hearing people respond to the interview.
Through the first interview, Andrew displayed his skills as a brilliant storyteller. According to Davis Haggerty (2007), being a skilled storyteller becomes an influential trait in the deaf community. Andrew is considered a role model to many deaf people.
Role models like Andrew are essential in the deaf community, particularly for young deaf people who are still figuring out their identities. Young deaf people should have access to role models within the deaf community, as Sutton-Spence (2010) believes it helps young deaf people to develop their personal, linguistic, and social identities.
Nović (2016) says deaf culture is founded on storytelling; it’s a culture obsessed with its own language. With the use of sign language such as Auslan, we work on the art of storytelling in various forms such as poetry, visual vernacular, sign singing, etc. It’s not something that is perfected overnight; it takes a lot of practice and consultation by our fellow deaf peers to ensure the stories are easy to understand through Deaf eyes.
Deaf people often learn best through storytelling. We are encouraged to participate through participation and understanding; belonging and confidence grows as we are listened to, valued and taken seriously (Ledwith, 2011). Without storytelling, how can change occur within the deaf community? How can we learn about the world around us? How can we connect with the deaf community using the Deaf experience?
“We tell our stories to transform ourselves; to learn about our history and tell our experiences to transcend them; to use our stories to make a difference in our world; to broaden our perspective to see further than normal; to act beyond a story that may have imprisoned or enslaved us; to live more of our spiritual and earthly potential.” ~ Rachel Freed (2011)
Storytelling empowers deaf and hard of hearing people to share their experiences; to start discussion; and to create change within the community and in the mainstream. Change doesn’t occur without sharing personal stories. Stories also encourages us to connect with and understand each other better.
I strongly believe in the power of storytelling and it’s why I chose to frame Deaf Stories around the notion of storytelling we have come to know and enjoy for many years within the deaf community.
In my next blog/vlog, I will be talking about vulnerability and why it’s an important element in storytelling.
Big love,
S x
References:
Davis Haggerty, L. (2007). Storytelling and leadership in the Deaf community. Rochester Institute of Technology, USA.
Freed, R. (2011). The Importance of Telling Our Stories.
Ledwith, M. (2011). Chapter Three: Doing Community Development in Community Development – A Critical Approach.
Nović, S. (2016). At Home in Deaf Culture: Storytelling in an Un-Writable Language.
Sutton-Spence, R. (2010). The Role of Sign Language Narratives in Developing Identity for Deaf Children. Journal of Folklore Research.
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Today’s the third day of Lockdown 6.0 and I’m still processing how I feel about this. I haven’t written in a while, and I thought it was high time I got back into blogging and doing what I love, writing. There’s nothing more cathartic than writing.
Given we only exited Lockdown 5.0 just over a week ago, it feels as if we haven’t been given an opportunity to fully enjoy life post-lockdown before being ushered back into lockdown. How do we process our feelings and thoughts post-lockdown? We’ve barely had the time to process the last lockdown and its impact on us as individuals.
When the announcement came on Thursday morning stating that Victoria would be going back into lockdown as of 8PM, I felt numb. I didn’t have any words to describe how I felt at the time. I thought I was okay about it, but if I have to be brutally honest, I’m not okay about it. Like everyone else, I barely had two days to get used to life post-lockdown after Lockdown 5.0 was lifted. Did I get used to post-lockdown life this time around? Probably not.
Lockdown 6.0 is due to be lifted on Thursday night, but I’m not holding my breath. Delta, a variant of COVID-19, is a sneaky fucker. The transmission rate is higher compared to other COVID-19 variants. If the Victorian Government sees the need to extend this lockdown to get the pandemic under control, then so be it. NSW is seeing case numbers in the high 200s every day, and there’s no way Victoria wants to repeat what we went through last year.
The real question remains: how do I feel about this?
Defeated. It feels like this virus is determined to keep us at home, apart from our loved ones. I’ve been living on my own for 6 months and whilst I love it, I miss being around people. Fuck, I miss hugs. Human touch. Connection.
Speaking of connection, I miss being with my fellow Deaf people. I miss getting my Deaf fix. Catching up with friends on FaceTime or Zoom is wonderful, but it doesn’t replace the feeling of being able to sign with your Deaf peers in person.
Being able to see your language in its wondrous 3D form, like it’s supposed to be.
That feeling you get when you laugh merrily with your friends. Laughing so much until you cry.
Being present with your Deaf self whilst being with others.
I’ve seen many older Deaf people reminiscence on the golden days of Deaf Clubs, and how they wish for Deaf Clubs once again. Having been through five (soon to be six because this one isn’t done) lockdowns, I can empathise with them on the loss of Deaf Clubs. Opportunities for us to get our Deaf fix are now rare.
It’s funny how you don’t realise you miss something until it’s gone…and you realise you’ve taken it for granted.
I wanted to be able to celebrate my birthday(s) with my loved ones, but I hesitated on making plans because of the uncertainty. I do still want to be able to let my hair down and hit the town at some point, to celebrate me with my loved ones.
Goddamn it, I fucking miss being with people.
As a Deaf person and professional, I also miss face-to-face appointments with Auslan interpreters. For more than 18 months, like many Deaf people who use Auslan interpreters, I’ve utilised video remote interpreting for personal or professional appointments. Whilst VRI is fantastic and has grown so much the last two years ago, I miss being able to engage with my interpreters in person. The opportunity to debrief and/or chat with the interpreter(s) afterwards is rare as hen’s teeth nowadays. These 10 minutes you get to connect with your interpreters – oh how that feels rather sentimental.
Zoom closes. Interpreter moves onto their next job. I (or other Deaf person) move onto the next task or meeting.
I do love being able to stay in touch with family and friends through social media, text messaging and video calls. It does get tiring at times – so I need to keep reminding myself that other people are doing their best to stay in touch too.
It’s also hard to stay motivated during this time, too. I’ve had to put my platform – I Sign. I Wander., and Deaf Stories on hiatus – simply because I don’t have the motivation. I also have a few personal projects planned, but I haven’t been able to find the motivation to get started.
I’ve been trying to stay kind to myself, but when things become repetitive, it gets to the point where I say “fuck this, I’m just doing the bare minimum“.
I shower, I feed myself, I go to work (at home), and I make sure I am warm and healthy. I have things I can do around the house. I have books. I have Netflix.
Until this outbreak eases, there’s not much I can do but to keep doing what I’ve been doing and to remain connected with my loved ones in ways that works the best for us.
So, to say… I still don’t know how I feel. I’m getting there though. Maybe next time I write, I’ll have a better idea. But until then, I’ll continue processing this.
See you on the flipside,
S xx
Deaf Stories was originally established with a vision of deaf people sharing their experiences as business owners. With Janelle Whalan as my filming assistant, we interviewed four deaf people – Neil Wood, Bobbie Blackson, and Ivan Callaghan & Nicole Cooke about their businesses. The first round of Deaf Stories was funded by Deaf Services’ Life Enrichment Grant which helped us to cover expenses such as travel, software, equipment and other costs associated with Deaf Stories.
After filming, editing and releasing each interview, the engagement from the deaf community I envisioned wasn’t happening. Something was missing.
I saw there was a dire need for deaf people to share their stories on a public platform. With deaf clubs disappearing from our very own eyes, where were opportunities for deaf people to share their stories in a casual and relaxing environment?
One of my favourite memories from my childhood was when deaf children from various schools across Southeast Queensland would get together for a day to celebrate Deafness Awareness Week at New Farm Park in Brisbane. Every year I wound find myself sitting with my fellow deaf peers watching Julie Lyons tell stories through Auslan and visual vernacular. The feeling of being captivated and being taken into another world through a deaf person’s storytelling skills – that was something I carried with me for so many years. I still carry this feeling with me today.
Deaf people are notorious for being excellent storytellers. This is because storytelling is a fundamental part of the deaf community. Ledwith (2011) stated that stories act as social-cultural glue, which means they define societies, cultures, and communities. Like sign language, storytelling acts as glue to bring the deaf community together.
For the second round of Deaf Stories, I was planning on reframing it to include stories from various deaf people around the country. My original plans were thrown out of the window when Australia was hit by the COVID-19 pandemic. With travel restrictions in place, this meant I was now unable to travel around the country collecting stories from deaf and hard of hearing Australians.
The first couple of weeks in lockdown, I watched numerous creators change their plans and projects. I also saw a number of friends in the arts make changes to their projects. Everything had to be moved online. That gave me the idea: why not make Deaf Stories an online platform for the deaf community watch interviews happen in real time? Give the deaf community a sense of belonging, similar to being at a deaf club. Hence the decision to reframe it as Deaf Stories LIVE.
The first Deaf Stories LIVE interview with Andrew Wiltshire was a huge success. I saw the engagement I had longed to achieve. I saw deaf, hard of hearing and hearing people respond to the interview.
Through the first interview, Andrew displayed his skills as a brilliant storyteller. According to Davis Haggerty (2007), being a skilled storyteller becomes an influential trait in the deaf community. Andrew is considered a role model to many deaf people.
Role models like Andrew are essential in the deaf community, particularly for young deaf people who are still figuring out their identities. Young deaf people should have access to role models within the deaf community, as Sutton-Spence (2010) believes it helps young deaf people to develop their personal, linguistic, and social identities.
Nović (2016) says deaf culture is founded on storytelling; it’s a culture obsessed with its own language. With the use of sign language such as Auslan, we work on the art of storytelling in various forms such as poetry, visual vernacular, sign singing, etc. It’s not something that is perfected overnight; it takes a lot of practice and consultation by our fellow deaf peers to ensure the stories are easy to understand through Deaf eyes.
Deaf people often learn best through storytelling. We are encouraged to participate through participation and understanding; belonging and confidence grows as we are listened to, valued and taken seriously (Ledwith, 2011). Without storytelling, how can change occur within the deaf community? How can we learn about the world around us? How can we connect with the deaf community using the Deaf experience?
“We tell our stories to transform ourselves; to learn about our history and tell our experiences to transcend them; to use our stories to make a difference in our world; to broaden our perspective to see further than normal; to act beyond a story that may have imprisoned or enslaved us; to live more of our spiritual and earthly potential.” ~ Rachel Freed (2011)
Storytelling empowers deaf and hard of hearing people to share their experiences; to start discussion; and to create change within the community and in the mainstream. Change doesn’t occur without sharing personal stories. Stories also encourages us to connect with and understand each other better.
I strongly believe in the power of storytelling and it’s why I chose to frame Deaf Stories around the notion of storytelling we have come to know and enjoy for many years within the deaf community.
In my next blog/vlog, I will be talking about vulnerability and why it’s an important element in storytelling.
Big love,
S x
References:
Davis Haggerty, L. (2007). Storytelling and leadership in the Deaf community. Rochester Institute of Technology, USA.
Freed, R. (2011). The Importance of Telling Our Stories.
Ledwith, M. (2011). Chapter Three: Doing Community Development in Community Development – A Critical Approach.
Nović, S. (2016). At Home in Deaf Culture: Storytelling in an Un-Writable Language.
Sutton-Spence, R. (2010). The Role of Sign Language Narratives in Developing Identity for Deaf Children. Journal of Folklore Research.
Brilliant Melissa, a few years ago when I was helping ‘you know who’ with his Telstra problems, it eventually took one whole year to finalise but I won, so don’t give up, we are blood related so I know you can do it. Actually it was only just last week Greg took all that Telstra paperwork out of the cupboard, there were hundreds of pages of stuff, I ended up getting the police to help us because Telstra DO tend to try and put the fault back on the customer. I hope you don’t need to go that far, but PLEASE don’t give up or give in and keep every correspondence from them……GOOD LUCK LOVEY OX
[…] then there is Fucking Telstra, beautifully articulated by deaf Melissa Coe at the Blog, I Sign I Wander. Ms Coe has had an […]