Sherrie
As a bushy-tailed first year Arts student at the University of Western Sydney (now Western Sydney University), I was excited to begin this journey. I initially thought this would be an easy ride. Alas, I was in for a rude wake-up call.
To cut a long story short, the DLO failed to book interpreters for the entire semester, as they missed my email confirming my timetable. Their system wasn’t working, as the class registrations opened TWO weeks before the semester began. This didn’t leave them with sufficient time to book interpreters, as other universities would be doing the same. This happened again the next semester, but with a new DLO as she had never worked with Deaf/HoH students and she realised the system wasn’t working. With my feedback and advice, she took it upon herself to notify the Head DLO (or whatever it is called) and pushed for changes to the system.
After two semesters of teething problems, the Disability Support Centre at UWS took the plunge and changed their system. Under the new system, Deaf/HoH students were to send through their preferred timetable for the upcoming semester to their assigned DLO. The DLO then sends the timetable to the relevant faculty/school so they can manually enrol the Deaf/HoH student. Once the timetable is confirmed by the faculty, the DLO is notified and immediately books interpreters for the entire semester. This system has worked rather well since then for both the University and Deaf/HoH students.
Now, you may be wondering why I’m telling you this.
In this day and age, universities are expected to meet the needs of their Deaf/HoH students and provide them with Auslan interpreters, trained note-takers and/or live captioning.
Unfortunately, this hasn’t been the case. It astounds me that this is still happening. In freaking 2016.
Deaf/HoH students who are going to university for the first time should not be put under stress doing extra work due to lack of accessibility to online lectures and videos uploaded onto BlackBoard/LMS/Cloud/whatever the system is called. They should not have to make noise in order to have their needs met so they can successfully complete each unit to be able to graduate later on.
I gave the Equity & Diversity unit ample time to book interpreters, and organise for videos and podcasts to be captioned and transcribed. I began Semester 1 to discover all videos and podcasts hadn’t been captioned or transcribed. It’s now Week 3 and the E&D has only admitted to their mistake and started getting all videos and podcasts captioned/transcribed. One unit has been completed, but I still don’t have access to the other two units. Today, I find out the videos I need to watch for my assessments are not captioned. I am unable to complete my weekly assessments on time because I cannot watch anything without captions. I am falling behind, and it’s causing me a lot of unnecessary stress. It’s made me feel doubtful about continuing studying to become an audiologist, but I’ve decided to continue regardless of the troubles I am experiencing this semester. I am not giving up. I am going to continue fighting for full access for myself and other Deaf/HoH students at university. ~ Sophie.
This isn’t new.
This has been happening to a couple of students for a number of years.
Most of the time, it happens to students who begin their first semester in the course they’ve enrolled in.
I first started university in Brisbane, studying Agricultural Science at the University of Queensland. Encouraged and supported by my family, I tried to be as proactive as possible, letting the university know well in advance that I intended to enrol, and that I would need to have interpreting and notetaking for all classes. When I finally did start, it was a shambles! Interpreters had only been booked the week before, as a result I had 8 different interpreters in the first week! All wonderful but a big confusion and adjustment for me to get to know a new interpreter’s signing style each lecture. Lecturers had not been made aware of how to work with interpreters, and there was no note taker provided. They arranged for another student to give notes to the disability office to type up and pass onto me. This resulted in a 4 week delay in receiving them, and I soon fell behind in classes. These stresses added to an already difficult time leaving home, moving states and adjusting to college life! After a while, I couldn’t cope and dropped out. Looking back, this experience might have been a big exacerbating factor in my fluctuating mental wellbeing. ~ Sigrid.
It’s also happening in TAFEs across Australia. They’re usually the worst culprits when it comes to providing accessibility to deaf and hard of hearing students – due to state government funding, apparently.
My academic pursuits started at TAFE around 2 years ago when I undertook Certificate III in Information Technology – Networking, and it was a big hassle to get support services to bring in an interpreter and I had to regularly go in the office before my course started to remind them that I needed an interpreter. Their initial excuses ranged from not having enough interpreters on the Sunshine Coast and interpreters not being willing to travel to Brisbane. However, that wasn’t the case. There are a number of interpreters on the Sunshine Coast, but because TAFE was only willing to pay around $20 an hour, there weren’t many takers because that was way below the normal rate an interpreter usually charges in Queensland. Eventually they finally got an interpreter, but were only willing to pay to have an interpreter in for a portion of the class which meant I had to make do without one for half of the day. At first, this arrangement wasn’t too bad because most of the instructions were already written and I’m pretty decent communicating one on one if I have questions after class. ~Anonymous.
Why are we still hearing about deaf and hard of hearing students having access issues at universities and TAFEs?
There has been quite a few positive experiences, however.
I’ve had experience at several universities and the best for support for Deaf and HoH has to be Charles Sturt University. CSU has several campuses and a fantastic online distant education program. I have completed a Grad Diploma in Psychology online through CSU. They are very flexible, and with residential schools (compulsory with some of my subjects), they provided level 3 interpreters from Sydney AND real time captioning PLUS notetakers. No questions asked, no hassle. no debate, no arguments. Disability support people are great. Transcriptions of EVERYTHING, including text websites and all lectures are fast and delivered quickly and efficiently via the Internet. Everything I needed was supplied without a problem. ~Lynn.
It’s so good to see positive stories like Lynn’s. I’ve had a similar experience at Deakin, and they’re absolutely brilliant. Deakin also endeavours to caption ALL videos for subjects a deaf & hard of hearing student is enrolled in.
We mustn’t give up, especially when we’re finally on the way to achieving our dream career. We must educate our lecturers, unit coordinators, tutors, and most importantly, our disability liaison officers to make sure that we have full access to the course we’re studying, be it on-campus and/or off-campus, and how to work with deaf & hard of hearing students and Auslan interpreters.
Don’t give up. Be a crusader.
S xo
Editor's Pick
Today’s the third day of Lockdown 6.0 and I’m still processing how I feel about this. I haven’t written in a while, and I thought it was high time I got back into blogging and doing what I love, writing. There’s nothing more cathartic than writing.
Given we only exited Lockdown 5.0 just over a week ago, it feels as if we haven’t been given an opportunity to fully enjoy life post-lockdown before being ushered back into lockdown. How do we process our feelings and thoughts post-lockdown? We’ve barely had the time to process the last lockdown and its impact on us as individuals.
When the announcement came on Thursday morning stating that Victoria would be going back into lockdown as of 8PM, I felt numb. I didn’t have any words to describe how I felt at the time. I thought I was okay about it, but if I have to be brutally honest, I’m not okay about it. Like everyone else, I barely had two days to get used to life post-lockdown after Lockdown 5.0 was lifted. Did I get used to post-lockdown life this time around? Probably not.
Lockdown 6.0 is due to be lifted on Thursday night, but I’m not holding my breath. Delta, a variant of COVID-19, is a sneaky fucker. The transmission rate is higher compared to other COVID-19 variants. If the Victorian Government sees the need to extend this lockdown to get the pandemic under control, then so be it. NSW is seeing case numbers in the high 200s every day, and there’s no way Victoria wants to repeat what we went through last year.
The real question remains: how do I feel about this?
Defeated. It feels like this virus is determined to keep us at home, apart from our loved ones. I’ve been living on my own for 6 months and whilst I love it, I miss being around people. Fuck, I miss hugs. Human touch. Connection.
Speaking of connection, I miss being with my fellow Deaf people. I miss getting my Deaf fix. Catching up with friends on FaceTime or Zoom is wonderful, but it doesn’t replace the feeling of being able to sign with your Deaf peers in person.
Being able to see your language in its wondrous 3D form, like it’s supposed to be.
That feeling you get when you laugh merrily with your friends. Laughing so much until you cry.
Being present with your Deaf self whilst being with others.
I’ve seen many older Deaf people reminiscence on the golden days of Deaf Clubs, and how they wish for Deaf Clubs once again. Having been through five (soon to be six because this one isn’t done) lockdowns, I can empathise with them on the loss of Deaf Clubs. Opportunities for us to get our Deaf fix are now rare.
It’s funny how you don’t realise you miss something until it’s gone…and you realise you’ve taken it for granted.
I wanted to be able to celebrate my birthday(s) with my loved ones, but I hesitated on making plans because of the uncertainty. I do still want to be able to let my hair down and hit the town at some point, to celebrate me with my loved ones.
Goddamn it, I fucking miss being with people.
As a Deaf person and professional, I also miss face-to-face appointments with Auslan interpreters. For more than 18 months, like many Deaf people who use Auslan interpreters, I’ve utilised video remote interpreting for personal or professional appointments. Whilst VRI is fantastic and has grown so much the last two years ago, I miss being able to engage with my interpreters in person. The opportunity to debrief and/or chat with the interpreter(s) afterwards is rare as hen’s teeth nowadays. These 10 minutes you get to connect with your interpreters – oh how that feels rather sentimental.
Zoom closes. Interpreter moves onto their next job. I (or other Deaf person) move onto the next task or meeting.
I do love being able to stay in touch with family and friends through social media, text messaging and video calls. It does get tiring at times – so I need to keep reminding myself that other people are doing their best to stay in touch too.
It’s also hard to stay motivated during this time, too. I’ve had to put my platform – I Sign. I Wander., and Deaf Stories on hiatus – simply because I don’t have the motivation. I also have a few personal projects planned, but I haven’t been able to find the motivation to get started.
I’ve been trying to stay kind to myself, but when things become repetitive, it gets to the point where I say “fuck this, I’m just doing the bare minimum“.
I shower, I feed myself, I go to work (at home), and I make sure I am warm and healthy. I have things I can do around the house. I have books. I have Netflix.
Until this outbreak eases, there’s not much I can do but to keep doing what I’ve been doing and to remain connected with my loved ones in ways that works the best for us.
So, to say… I still don’t know how I feel. I’m getting there though. Maybe next time I write, I’ll have a better idea. But until then, I’ll continue processing this.
See you on the flipside,
S xx
Deaf Stories was originally established with a vision of deaf people sharing their experiences as business owners. With Janelle Whalan as my filming assistant, we interviewed four deaf people – Neil Wood, Bobbie Blackson, and Ivan Callaghan & Nicole Cooke about their businesses. The first round of Deaf Stories was funded by Deaf Services’ Life Enrichment Grant which helped us to cover expenses such as travel, software, equipment and other costs associated with Deaf Stories.
After filming, editing and releasing each interview, the engagement from the deaf community I envisioned wasn’t happening. Something was missing.
I saw there was a dire need for deaf people to share their stories on a public platform. With deaf clubs disappearing from our very own eyes, where were opportunities for deaf people to share their stories in a casual and relaxing environment?
One of my favourite memories from my childhood was when deaf children from various schools across Southeast Queensland would get together for a day to celebrate Deafness Awareness Week at New Farm Park in Brisbane. Every year I wound find myself sitting with my fellow deaf peers watching Julie Lyons tell stories through Auslan and visual vernacular. The feeling of being captivated and being taken into another world through a deaf person’s storytelling skills – that was something I carried with me for so many years. I still carry this feeling with me today.
Deaf people are notorious for being excellent storytellers. This is because storytelling is a fundamental part of the deaf community. Ledwith (2011) stated that stories act as social-cultural glue, which means they define societies, cultures, and communities. Like sign language, storytelling acts as glue to bring the deaf community together.
For the second round of Deaf Stories, I was planning on reframing it to include stories from various deaf people around the country. My original plans were thrown out of the window when Australia was hit by the COVID-19 pandemic. With travel restrictions in place, this meant I was now unable to travel around the country collecting stories from deaf and hard of hearing Australians.
The first couple of weeks in lockdown, I watched numerous creators change their plans and projects. I also saw a number of friends in the arts make changes to their projects. Everything had to be moved online. That gave me the idea: why not make Deaf Stories an online platform for the deaf community watch interviews happen in real time? Give the deaf community a sense of belonging, similar to being at a deaf club. Hence the decision to reframe it as Deaf Stories LIVE.
The first Deaf Stories LIVE interview with Andrew Wiltshire was a huge success. I saw the engagement I had longed to achieve. I saw deaf, hard of hearing and hearing people respond to the interview.
Through the first interview, Andrew displayed his skills as a brilliant storyteller. According to Davis Haggerty (2007), being a skilled storyteller becomes an influential trait in the deaf community. Andrew is considered a role model to many deaf people.
Role models like Andrew are essential in the deaf community, particularly for young deaf people who are still figuring out their identities. Young deaf people should have access to role models within the deaf community, as Sutton-Spence (2010) believes it helps young deaf people to develop their personal, linguistic, and social identities.
Nović (2016) says deaf culture is founded on storytelling; it’s a culture obsessed with its own language. With the use of sign language such as Auslan, we work on the art of storytelling in various forms such as poetry, visual vernacular, sign singing, etc. It’s not something that is perfected overnight; it takes a lot of practice and consultation by our fellow deaf peers to ensure the stories are easy to understand through Deaf eyes.
Deaf people often learn best through storytelling. We are encouraged to participate through participation and understanding; belonging and confidence grows as we are listened to, valued and taken seriously (Ledwith, 2011). Without storytelling, how can change occur within the deaf community? How can we learn about the world around us? How can we connect with the deaf community using the Deaf experience?
“We tell our stories to transform ourselves; to learn about our history and tell our experiences to transcend them; to use our stories to make a difference in our world; to broaden our perspective to see further than normal; to act beyond a story that may have imprisoned or enslaved us; to live more of our spiritual and earthly potential.” ~ Rachel Freed (2011)
Storytelling empowers deaf and hard of hearing people to share their experiences; to start discussion; and to create change within the community and in the mainstream. Change doesn’t occur without sharing personal stories. Stories also encourages us to connect with and understand each other better.
I strongly believe in the power of storytelling and it’s why I chose to frame Deaf Stories around the notion of storytelling we have come to know and enjoy for many years within the deaf community.
In my next blog/vlog, I will be talking about vulnerability and why it’s an important element in storytelling.
Big love,
S x
References:
Davis Haggerty, L. (2007). Storytelling and leadership in the Deaf community. Rochester Institute of Technology, USA.
Freed, R. (2011). The Importance of Telling Our Stories.
Ledwith, M. (2011). Chapter Three: Doing Community Development in Community Development – A Critical Approach.
Nović, S. (2016). At Home in Deaf Culture: Storytelling in an Un-Writable Language.
Sutton-Spence, R. (2010). The Role of Sign Language Narratives in Developing Identity for Deaf Children. Journal of Folklore Research.
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Today’s the third day of Lockdown 6.0 and I’m still processing how I feel about this. I haven’t written in a while, and I thought it was high time I got back into blogging and doing what I love, writing. There’s nothing more cathartic than writing.
Given we only exited Lockdown 5.0 just over a week ago, it feels as if we haven’t been given an opportunity to fully enjoy life post-lockdown before being ushered back into lockdown. How do we process our feelings and thoughts post-lockdown? We’ve barely had the time to process the last lockdown and its impact on us as individuals.
When the announcement came on Thursday morning stating that Victoria would be going back into lockdown as of 8PM, I felt numb. I didn’t have any words to describe how I felt at the time. I thought I was okay about it, but if I have to be brutally honest, I’m not okay about it. Like everyone else, I barely had two days to get used to life post-lockdown after Lockdown 5.0 was lifted. Did I get used to post-lockdown life this time around? Probably not.
Lockdown 6.0 is due to be lifted on Thursday night, but I’m not holding my breath. Delta, a variant of COVID-19, is a sneaky fucker. The transmission rate is higher compared to other COVID-19 variants. If the Victorian Government sees the need to extend this lockdown to get the pandemic under control, then so be it. NSW is seeing case numbers in the high 200s every day, and there’s no way Victoria wants to repeat what we went through last year.
The real question remains: how do I feel about this?
Defeated. It feels like this virus is determined to keep us at home, apart from our loved ones. I’ve been living on my own for 6 months and whilst I love it, I miss being around people. Fuck, I miss hugs. Human touch. Connection.
Speaking of connection, I miss being with my fellow Deaf people. I miss getting my Deaf fix. Catching up with friends on FaceTime or Zoom is wonderful, but it doesn’t replace the feeling of being able to sign with your Deaf peers in person.
Being able to see your language in its wondrous 3D form, like it’s supposed to be.
That feeling you get when you laugh merrily with your friends. Laughing so much until you cry.
Being present with your Deaf self whilst being with others.
I’ve seen many older Deaf people reminiscence on the golden days of Deaf Clubs, and how they wish for Deaf Clubs once again. Having been through five (soon to be six because this one isn’t done) lockdowns, I can empathise with them on the loss of Deaf Clubs. Opportunities for us to get our Deaf fix are now rare.
It’s funny how you don’t realise you miss something until it’s gone…and you realise you’ve taken it for granted.
I wanted to be able to celebrate my birthday(s) with my loved ones, but I hesitated on making plans because of the uncertainty. I do still want to be able to let my hair down and hit the town at some point, to celebrate me with my loved ones.
Goddamn it, I fucking miss being with people.
As a Deaf person and professional, I also miss face-to-face appointments with Auslan interpreters. For more than 18 months, like many Deaf people who use Auslan interpreters, I’ve utilised video remote interpreting for personal or professional appointments. Whilst VRI is fantastic and has grown so much the last two years ago, I miss being able to engage with my interpreters in person. The opportunity to debrief and/or chat with the interpreter(s) afterwards is rare as hen’s teeth nowadays. These 10 minutes you get to connect with your interpreters – oh how that feels rather sentimental.
Zoom closes. Interpreter moves onto their next job. I (or other Deaf person) move onto the next task or meeting.
I do love being able to stay in touch with family and friends through social media, text messaging and video calls. It does get tiring at times – so I need to keep reminding myself that other people are doing their best to stay in touch too.
It’s also hard to stay motivated during this time, too. I’ve had to put my platform – I Sign. I Wander., and Deaf Stories on hiatus – simply because I don’t have the motivation. I also have a few personal projects planned, but I haven’t been able to find the motivation to get started.
I’ve been trying to stay kind to myself, but when things become repetitive, it gets to the point where I say “fuck this, I’m just doing the bare minimum“.
I shower, I feed myself, I go to work (at home), and I make sure I am warm and healthy. I have things I can do around the house. I have books. I have Netflix.
Until this outbreak eases, there’s not much I can do but to keep doing what I’ve been doing and to remain connected with my loved ones in ways that works the best for us.
So, to say… I still don’t know how I feel. I’m getting there though. Maybe next time I write, I’ll have a better idea. But until then, I’ll continue processing this.
See you on the flipside,
S xx
Deaf Stories was originally established with a vision of deaf people sharing their experiences as business owners. With Janelle Whalan as my filming assistant, we interviewed four deaf people – Neil Wood, Bobbie Blackson, and Ivan Callaghan & Nicole Cooke about their businesses. The first round of Deaf Stories was funded by Deaf Services’ Life Enrichment Grant which helped us to cover expenses such as travel, software, equipment and other costs associated with Deaf Stories.
After filming, editing and releasing each interview, the engagement from the deaf community I envisioned wasn’t happening. Something was missing.
I saw there was a dire need for deaf people to share their stories on a public platform. With deaf clubs disappearing from our very own eyes, where were opportunities for deaf people to share their stories in a casual and relaxing environment?
One of my favourite memories from my childhood was when deaf children from various schools across Southeast Queensland would get together for a day to celebrate Deafness Awareness Week at New Farm Park in Brisbane. Every year I wound find myself sitting with my fellow deaf peers watching Julie Lyons tell stories through Auslan and visual vernacular. The feeling of being captivated and being taken into another world through a deaf person’s storytelling skills – that was something I carried with me for so many years. I still carry this feeling with me today.
Deaf people are notorious for being excellent storytellers. This is because storytelling is a fundamental part of the deaf community. Ledwith (2011) stated that stories act as social-cultural glue, which means they define societies, cultures, and communities. Like sign language, storytelling acts as glue to bring the deaf community together.
For the second round of Deaf Stories, I was planning on reframing it to include stories from various deaf people around the country. My original plans were thrown out of the window when Australia was hit by the COVID-19 pandemic. With travel restrictions in place, this meant I was now unable to travel around the country collecting stories from deaf and hard of hearing Australians.
The first couple of weeks in lockdown, I watched numerous creators change their plans and projects. I also saw a number of friends in the arts make changes to their projects. Everything had to be moved online. That gave me the idea: why not make Deaf Stories an online platform for the deaf community watch interviews happen in real time? Give the deaf community a sense of belonging, similar to being at a deaf club. Hence the decision to reframe it as Deaf Stories LIVE.
The first Deaf Stories LIVE interview with Andrew Wiltshire was a huge success. I saw the engagement I had longed to achieve. I saw deaf, hard of hearing and hearing people respond to the interview.
Through the first interview, Andrew displayed his skills as a brilliant storyteller. According to Davis Haggerty (2007), being a skilled storyteller becomes an influential trait in the deaf community. Andrew is considered a role model to many deaf people.
Role models like Andrew are essential in the deaf community, particularly for young deaf people who are still figuring out their identities. Young deaf people should have access to role models within the deaf community, as Sutton-Spence (2010) believes it helps young deaf people to develop their personal, linguistic, and social identities.
Nović (2016) says deaf culture is founded on storytelling; it’s a culture obsessed with its own language. With the use of sign language such as Auslan, we work on the art of storytelling in various forms such as poetry, visual vernacular, sign singing, etc. It’s not something that is perfected overnight; it takes a lot of practice and consultation by our fellow deaf peers to ensure the stories are easy to understand through Deaf eyes.
Deaf people often learn best through storytelling. We are encouraged to participate through participation and understanding; belonging and confidence grows as we are listened to, valued and taken seriously (Ledwith, 2011). Without storytelling, how can change occur within the deaf community? How can we learn about the world around us? How can we connect with the deaf community using the Deaf experience?
“We tell our stories to transform ourselves; to learn about our history and tell our experiences to transcend them; to use our stories to make a difference in our world; to broaden our perspective to see further than normal; to act beyond a story that may have imprisoned or enslaved us; to live more of our spiritual and earthly potential.” ~ Rachel Freed (2011)
Storytelling empowers deaf and hard of hearing people to share their experiences; to start discussion; and to create change within the community and in the mainstream. Change doesn’t occur without sharing personal stories. Stories also encourages us to connect with and understand each other better.
I strongly believe in the power of storytelling and it’s why I chose to frame Deaf Stories around the notion of storytelling we have come to know and enjoy for many years within the deaf community.
In my next blog/vlog, I will be talking about vulnerability and why it’s an important element in storytelling.
Big love,
S x
References:
Davis Haggerty, L. (2007). Storytelling and leadership in the Deaf community. Rochester Institute of Technology, USA.
Freed, R. (2011). The Importance of Telling Our Stories.
Ledwith, M. (2011). Chapter Three: Doing Community Development in Community Development – A Critical Approach.
Nović, S. (2016). At Home in Deaf Culture: Storytelling in an Un-Writable Language.
Sutton-Spence, R. (2010). The Role of Sign Language Narratives in Developing Identity for Deaf Children. Journal of Folklore Research.
I think it is just outrageous that in the 21st century, we are still being treated like this. I am deafblind and am in my fourth week of uni, it’s my first year. Fresh out of high school, excited to start a new journey and broaden my experience level, but all I face is unfairness, rudeness, and horrible treatment from my note taker/Equity staff. What did I do wrong? I only have 20% of vision, and I’m an Auslan user, you’d think they could make an effort to get to know my needs, be understanding and kind. But no. I am the first deafblind person in Australia to enter university with my own ATAR score, you would think people might have a bit of feeling for how hard it was to get where I am, under my circumstances. This world never ceases to disgust me.
That’s great that some universities are endeavouring to caption all videos that deaf / HoH students need, but it would be much simpler if universities had a policy of captioning ALL content in the first place, it would save time and money later, and benefit all students regardless of hearing level. Getting info in various formats simultaneously can only be beneficial to learning!
Hello,
I’m working on a Uni assignment, and predictions about the changes we will see in the next decade in the field of eLearning. I would like to reference this article as part of my evidence for a move to designing with accessibility upfront rather then as an after thought (there will be legal changes, they will HAVE to do this at some point). Anyway, I hope as the blog author you can see my email address associated with this comment, please email me, mostly I’m looking at how to cite this article as I can only locate your first name, so if you’re ok with sharing your sirname with me via email for the citation that’d be great, otherwise I’ll cite with first name only.
Thanks so much for writing this!